Refund policy

Return & Refund Policy

Last updated: September 14, 2026

At FindSmart, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

You received a damaged or defective product.
You received the wrong product.
The product is significantly different from what was described on our website.

To be eligible for a return, the product must be unused and in its original condition and packaging, with all accessories and included items.

2. Non-Returnable Items

Returns may not be accepted for:

Products that have been used, damaged, or altered by the customer.
Products returned without their original packaging or accessories.
Items damaged due to misuse, negligence, or improper handling.
Products that are not eligible for return due to hygiene or safety reasons.
3. How to Request a Return

To request a return, please contact our customer support team with:

Your order number
Your name
Reason for the return
Photos or videos showing the issue, if applicable

Our team will review your request and provide return instructions if your request is approved.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method.

Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.

5. Shipping Charges

Original shipping charges are generally non-refundable, except where the return is due to an incorrect, defective, or damaged product received from us.

Return shipping costs may be the responsibility of the customer depending on the reason for the return.

6. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it. If your order arrives damaged, defective, or incorrect, contact us as soon as possible with clear photos or a video of the product and packaging.

We will review the issue and, where applicable, offer a replacement or refund.

7. Order Cancellation

Orders can only be cancelled before they have been processed or shipped.

Once an order has been shipped, it will be subject to our return policy.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the contact information provided on our website:

FindSmart
Website: findsmart.us